Episode 514: How to Create an Exceptional Customer Experience for Better Results For Your Clients and Higher Retention for You with Dallas Travers
Mar 05, 2025
Want your clients to stay engaged, take action, and actually get results? Today, I chat with Dallas Travers, a business coach on a mission to help purpose-driven entrepreneurs design high-retention programs that deliver real transformations. Dallas shares her insights on crafting an intentional client journey—one that keeps people engaged, inspired, and committed from day one. We talk about the power of automation and personalization, common pitfalls that cause clients to disengage, and simple ways to improve retention without adding more to your plate. If you’re looking to refine your customer experience and build a thriving community, this episode is packed with game-changing insights!
Today you will hear:
- Why the first 100 days of your program are crucial—and how to keep clients engaged beyond that.
- How to blend automation with personalized touchpoints to create a seamless client journey.
- The key emotional triggers that impact retention (and what you can do about them!).
- Why traditional “client success” strategies often fall short—and what to do instead.
- How Dallas uses data-driven insights to predict client drop-off points and proactively re-engage them.
CONNECT WITH DALLAS:
Website: dallastravers.com
Instagram: @dallastravers
VIP Day in a Box: https://dallastravers.lpages.co/vip-day-in-a-box/
CONNECT WITH HOLLY:
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